Terms of Service

About Our Service

Cravnest by Manvi's Kitchen provides homestyle food ordering and delivery services in Bavdhan, Pune. Orders may be accepted through our website, phone, email, WhatsApp, or other approved communication channels.

Ordering

You are responsible for providing accurate contact details, delivery information, order selections, dietary notes, and instructions. We may accept, reject, limit, or cancel orders based on availability, delivery feasibility, operational constraints, safety concerns, or suspected misuse.

Pricing and Payment

Prices, taxes, delivery charges, and payment options may vary by menu, order size, delivery location, and channel. The applicable amount will be communicated before or during order confirmation. Payment must be completed using the accepted payment method for the order.

Cancellations and Refunds

Cancellations are allowed before food preparation begins. Once preparation has started, cancellation or refund requests may be declined because ingredients and kitchen capacity have already been committed. If we cancel an order due to unavailability or operational reasons, we will help arrange an appropriate refund or alternative where applicable.

Delivery and Pickup

We serve Bavdhan, Pune through our own delivery support and trusted third-party delivery partners. Delivery times are estimates and may be affected by preparation time, traffic, weather, customer availability, address accuracy, or partner availability. You agree to be reachable at the contact number provided for order and delivery coordination.

Food Information

We aim to describe meals clearly, but ingredients, availability, portioning, and presentation may vary. Please tell us about allergies, dietary restrictions, or special requirements before placing an order. We cannot guarantee that food will be free from all allergens or cross-contact.

WhatsApp and Notifications

By contacting us on WhatsApp or opting to receive updates, you agree that we may send transactional messages related to registration, orders, payment, delivery, cancellations, support, and service updates. You can ask us to stop non-essential messages, but order-critical communications may continue while an order or support request is active.

Customer Conduct

You agree not to misuse our ordering channels, submit false information, interfere with our systems, abuse staff or delivery partners, or use our services for unlawful purposes. We may refuse service where conduct creates operational, safety, legal, or reputational risk.

Intellectual Property

The Cravnest by Manvi's Kitchen name, website content, menu descriptions, images, branding, and service materials belong to us or our licensors. You may not copy, reuse, or misrepresent them without permission.

Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount paid for the specific order giving rise to the claim. We are not responsible for indirect, incidental, or consequential losses, or delays caused by events outside our reasonable control.

Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted means you accept the updated Terms.

Contact Us

For questions about these Terms, contact Cravnest by Manvi's Kitchen at support@cravnest.in or +91 93710 65581. Our business address is available on request for legitimate customer, legal, or regulatory needs.