Privacy Policy

Information We Collect

We may collect your name, phone number, email address, delivery address or locality, order details, payment or billing references, delivery instructions, customer support messages, preferences, feedback, and communication history. If you contact us on WhatsApp, we may receive your WhatsApp phone number, profile name, message content, message status updates, and related interaction details provided by WhatsApp Business tools.

How We Use Information

We use your information to register you as a customer, accept and prepare orders, coordinate pickup or delivery, send order confirmations and progress updates, respond to support requests, manage cancellations or refunds, improve our food and service, maintain business records, prevent misuse, and comply with applicable legal obligations.

WhatsApp and Communications

When you message us on WhatsApp or opt to receive WhatsApp updates, we may use WhatsApp Business Platform features to send transactional messages about registration, orders, delivery, support, and service updates. Standard WhatsApp terms and privacy practices may also apply to your use of WhatsApp.

Sharing of Information

We do not sell your personal information. We may share limited information with delivery partners, third-party delivery services, technology providers, payment or operational service providers, WhatsApp/Meta, cloud hosting providers, professional advisors, or authorities where required for service delivery, safety, legal compliance, or dispute resolution.

Data Storage and Security

We use reasonable administrative, technical, and operational measures to protect customer information. No method of transmission or storage is completely secure, but we work to limit access to information to people and systems that need it for business purposes.

Retention

We retain information for as long as needed to provide services, maintain order records, respond to requests, resolve disputes, improve operations, and meet legal or accounting requirements. We may delete or anonymize information when it is no longer needed.

Your Choices and Rights

You may contact us to request access, correction, or deletion of your information, subject to identity verification and legal record-keeping requirements. You may also ask us to stop sending non-essential communications. Transactional messages related to active orders or service requests may still be sent when necessary.

Children's Privacy

Our services are intended for customers who can lawfully place food orders. We do not knowingly collect personal information from children without appropriate consent.

Service Area and Address

We currently serve Bavdhan, Pune. Our business address is available on request for legitimate customer, legal, or regulatory needs.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact Us

For privacy questions or requests, contact Cravnest by Manvi's Kitchen at support@cravnest.in or +91 93710 65581.